I recently received an email from Hotels.com stating an unauthorized user may have accessed user’s accounts and are urging customers to change their password. Read the actual email below.
“We are writing to make you aware of recent activity involving Hotels.com accounts that leads us to believe that some of your personal information, including your reward nights, may have been accessed by an unauthorized user. However, rest assured that your full credit card information was not compromised on our website.
On May 22-29, 2017, we detected unusual user activity with a number of accounts, including yours, which we believe resulted from an unauthorized user accessing the accounts using customers’ usernames and passwords. The accessed data could have included your name, address, e-mail address, hotel booking history, reward nights, and the last four digits of your stored credit card—but only if a user selected the option to save credit card numbers.
If we’re able to verify that free nights were recently removed from your account without your authorization, we will quickly restore those nights.
We are taking steps to ensure the continued security of your data, including resetting all compromised passwords. When you attempt to log in to your account, you will receive a message that will provide you with instructions on how to change your password.
The following are tips on how better to protect your account:
- To reset your password, click the “forgot your password” link and follow the instructions on the screen.
- Because an unauthorized user accessed your account using your username and password, we recommend that you create an entirely different password and one that is not shared with any other online service. Strong passwords are at least eight characters long, and contain upper and lowercase letters, plus numbers and symbols.
- Verify your account details are correct by validating your e-mail address, and other account information. If you notice anything unusual with your account details, please contact us.
The security of our customers’ account information is of the utmost importance to us, and we apologize for any inconvenience this issue may cause you. If you have questions, please feel free to contact Hotels.com at 800-246-8357. Please note that our Customer Service agents will not be able to assist you with changing your password—only you can change your password online.
Hotels.com Customer Support”